I received my TMNet bill 2 days ago. I was confused how come it charged me RM122.71 when I subscribed for the RM88 package. Then I suspected it might be from my TMNet Hotspot?
So I logged on to TMNet customer billing site, using firefox. I tried to retrieve my March bill, but it seemed like nothing happened when I clicked ‘to retrieve’. Then I suspected that the billing site doesn’t support Firefox, so I had to switch to Internet Explorer!
Ahhhaaa… Now it showed the online bill. It was 2 pages. But the bill sent to my house was only 1 page.
This is the bill delivered to my home.
This is the online bill.
Usually I don’t use Hotspot but because I worked in a freaking place last month with bad internet connectivity, I had no choice. Does anybody know how to deactivate TMNet Hotspot? Because it charged me RM18/month!
TMNet Support Centre
I know you will ask me to call that freaking 1-300-88-1500, but I have a fear calling that freaking number cos’ after calling them so many times last month they still could not solve my problems.
See my phone bill? Called them twice last month, on average spent 12 minutes talking to them explain my difficulties. But they ended up not giving me any good solutions. Which I mentioned here before. Mind you, the calls were about 12 minutes, but the conversation was less than 5 minutes. If you have called TMNet support centre before, you should be familiar with this;
“Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##”.
Yes, exactly. I spent so much time waiting them to serve me and they didn’t solve my problem. Don’t you have a fear for calling them too? Jerry recorded the conversation once.
Another thing, if they tell you that they will solve your problem in 5 days, it’s actually 5 “working” days. So if your problem falls during a weeked, sorry to hear that 😉
Last Edited(12th April 2006): If they promised to solve your problem in 48 hours, actually it’s 48 working hours. 48hours / 8hours mean they solve your problem in 6 days! We have the conversation recorded. Download it here.
7 responses to “Confusing TMNet Billing”
i thought TMnut Hotspot was only an additional RM10. Besides I got misrep from the TMnut agent. Told me my RM77 package came with free Hotspot.. But he didn’t mention it was only for 3 freakin’ months.. And i had to waste an 15 minutes phone call to them to find that out after failing to use it after 3 months.. tiu…
we really got to read all the fine print, they always do that, tell you you’ll get something free in letters two-inch high, and only mention in fine print at the back at item no. 27 that it’s only for so many weeks/months/before xx date.
tmnut should really improve their customer service. paul u’re consider very good at least they still send u 1 page. comparing with mine.. not even 1 page. what is this all about? i always heard business man said very hard to get the customer pay.. but for tmnut ..it’s just the opposite. i have to rush them for the bill to send to my house. terrible customer service.
Dino, I remember your internet got cut off because of didn’t pay bil. But the problem was they didn’t send you the bil right? Heheh… May be TM cut off on billing.
Ted, this is marketing, I think any company also doing that. But now my concern is getting a very bad services.
yup good service is the key word here.. that’s what happens when u monopolize the market. u become to complacent.. we need a bit of competition here to keep them on their toes.. a little competition is good
The government so chicken, where got competitor want to step it. Learn from the Digi 3G!