Confusing TMNet Billing

I received my TMNet bill 2 days ago. I was confused how come it charged me RM122.71 when I subscribed for the RM88 package. Then I suspected it might be from my TMNet Hotspot?

So I logged on to TMNet customer billing site, using firefox. I tried to retrieve my March bill, but it seemed like nothing happened when I clicked ‘to retrieve’. Then I suspected that the billing site doesn’t support Firefox, so I had to switch to Internet Explorer!

Ahhhaaa… Now it showed the online bill. It was 2 pages. But the bill sent to my house was only 1 page.

This is the bill delivered to my home.

This is the online bill.

Usually I don’t use Hotspot but because I worked in a freaking place last month with bad internet connectivity, I had no choice. Does anybody know how to deactivate TMNet Hotspot? Because it charged me RM18/month!

TMNet Support Centre

I know you will ask me to call that freaking 1-300-88-1500, but I have a fear calling that freaking number cos’ after calling them so many times last month they still could not solve my problems.

See my phone bill? Called them twice last month, on average spent 12 minutes talking to them explain my difficulties. But they ended up not giving me any good solutions. Which I mentioned here before. Mind you, the calls were about 12 minutes, but the conversation was less than 5 minutes. If you have called TMNet support centre before, you should be familiar with this;

“Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##”.

Yes, exactly. I spent so much time waiting them to serve me and they didn’t solve my problem. Don’t you have a fear for calling them too? Jerry recorded the conversation once.

Another thing, if they tell you that they will solve your problem in 5 days, it’s actually 5 “working” days. So if your problem falls during a weeked, sorry to hear that 😉

Last Edited(12th April 2006): If they promised to solve your problem in 48 hours, actually it’s 48 working hours. 48hours / 8hours mean they solve your problem in 6 days! We have the conversation recorded. Download it here.